Their Stupidity Does Not Warrant My Help

This exchange takes place five weeks after launching a client’s new online store.

Client: “You need to fix your mistake and honor your warranty — right now!”

Me: “Of course. I’ll just need some details.”

Client: “A customer sent me this message: ‘I put a coupon into your site, but I was still charged full price. Why?'”

Me: “What coupon code did your customer try to enter?”

Client: “It’s right there on his receipt!”

Me: “Sorry, but I don’t have access to his receipt.”

Client: “I’ll forward it to you.”

He does.

Me: “Okay, I see the problem. During checkout, he entered the coupon code ’10OFF’ in the field labeled ‘Shipping Address 2.’ Obviously, he should have entered it into the box labeled ‘Apply Coupon Code’.”

Client: “How are you going to fix this?”

Me: “Sorry, there is nothing I can do. This is not a fault of my programming.”

Client: “You’re terrible at honoring a warranty!”