Their Service’s Days Are Numbered

(The restaurant I work at has a rewards program that is linked to the customer’s phone number. Occasionally, they receive text messages about various promotions.)

Customer: “I haven’t received any text messages lately for the rewards program. I used to get them all the time.”

Me: “That’s weird! I wonder what happened? Would you like us to double check that you’re still in the system?”

Customer: “I guess I should give you my new number.”

Me: “Sure, no problem.”

Customer: “It’s just weird. I got the texts just fine on my old number, but then I got a new phone number and now I don’t get any.”

Me: “Wait. You created a rewards program membership under your old phone number, you didn’t let us know you got a new phone number until now, and you’re upset because you can’t figure out why you weren’t receiving the promos?”

Customer: “Yeah.”

Me: ” … I imagine updating your phone number will help.”