Their Refund Attempt Is The Only Thing Broken Here

, , , , | Right | May 26, 2020

I work for a pet food company as a Customer Care Agent. Basically, customers call me if they have a problem with a product, and I can replace it. Some people really like to try their luck, though.

Me: “[My Name] speaking; how can I help you?”

Customer: “Hi. I bought two bags of your 4kg [Brand] cat food, and all the kibble was broken!”

Me: “Oh, no! I’m so sorry to hear that! I can definitely assist you. I’ll just need some further details and an image of the food so we can show our production department the error.”

Customer: “Well, I can’t show you an image of the food because I’ve used it all.”

Me: “You… you used it all? Is it finished?”

Customer: “Yep! My cats just love your food! So, when can I get my replacement?”

Me: “Uh… I can’t issue a replacement, then. You have successfully used all the products, and your cats didn’t show any problem with the food. You even said that they loved it? I can’t even confirm if the kibble was really broken.”

Customer: “But it looked broken to me! I saw it!”

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