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Their Patience Tax Is Lax

, , , | Right | April 25, 2020

I work in a tax office as a receptionist. I can’t prepare taxes; I just answer phone calls and set appointments. I get this call one day.

Me: “Thank you for calling [Tax Office]. How can I help you today?”

Caller: “Yes, I need to speak to [Tax Preparer]. You just hung up on me.”

I’ve only had one phone call this morning, and it wasn’t from him.

Me: “Oh, okay. She’s actually with a client right now; can I take a message?”

Caller: “No, I need to know—” *mumbles incoherently*

Me: “I’m sorry, what was that?”

Caller: “I dropped off my taxes and I—” *mumbles*

Me: “So, you need to pick up?”

Caller: “No, I need to know—” *mumbles*

Me: “I’m sorry, but I can’t understand what you’re saying.”

Caller: “Hang up on me. Like you did last time. I’ll keep calling until I can talk to [Tax Preparer].”

Me: “I’m sorry, but she’s with a client now and won’t be free until around 11:30.”

It’s now 9:30.

Caller: “Well, I need to know—” *mumbles* “—What’s going on?”

Me: “Sir, I have no idea what your tax status is. I’m just a receptionist, and our only tax pro is with somebody right now.”

Caller: “Fine. Hang up on me. You already did that. I’ll file somewhere else.”

Me: “Okay, you have a wonderful day!”

Be kind to your office staff! Their hands are tied most of the time.