Their Mistake, Period

, , , , , | Working | February 14, 2020

My partner and I have ordered some new doors for our house. The salesperson was excellent; knowledgeable and friendly. He arranges for someone to come measure up our place.

A man comes out to our house to do the measuring; he turns out the be the owner. He, too, is very friendly. He advises he’ll go back to his office, draw up a quote, and let us know the price. 

He calls the following day and we are happy with the cost, so he says he will email an official quote through for us to pay a deposit. After a few days, we haven’t received anything, so I give him a call and he resends it.

The next day, I still haven’t received anything, so I give him another call and confirm my email address with him. It turns out he’s been putting a period in it (i.e jane.doe) when there shouldn’t be one. He says he’ll send the quote again.

I still receive nothing, so this time I email the owner, hoping he can just reply directly to me. Still nothing.

Another few days later, he calls me; I think he must want to discuss the emails, but nope! His shop carpenter has looked at the measurements he came and took from my house and told him they make no sense. He needs to come back out to the house and measure them again. So, we make a time and out he comes. 

When he is back in my house and in person, I discuss the email situation. He adamantly tells me he fixed it and shows me the order form he has in his hands to prove it… and what do you know, it’s still wrong. I write on his form my correct email address, even writing “NO DOT” next to it. Off he goes again.

Finally, he successfully sends me the quote, I pay it in full, and I email him remittance. I’m sure you can guess where this is going, but no receipt is returned. I call, ask for the receipt, he says he’s sent it. He reads the email address out to me on the phone…

“J-A-N-E-DOT-D-O-E…” and around we go again.

Our doors have finally been installed and are excellent — and thankfully the right size! — and the staff were nothing but friendly, but wow, what a trip to get there! And before you say I should have taken my business elsewhere when it started going wrong… I know. Hindsight is a b**** like that.

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