Their Mistake Covers Multiple Locations

, , , , , | Right | February 13, 2019

(I am at work when a coworker with a customer right behind her comes up to me.)

Coworker: “[My Name], this customer said that you put [item we don’t have] away for her yesterday. Where is it?”

Me: “No, it wasn’t me; I wasn’t here yesterday.”

Customer: *yelling at me* “I KNOW IT WAS YOU BECAUSE I WROTE DOWN YOUR NAME!”

Me: “It wasn’t me. I wasn’t here and we sold out on that product last week.”

Customer: “IT WAS YOU! YOU’RE LYING. YOU’VE WASTED MY TIME! YOU SHOULD HAVE REMEMBERED ME!”

Me: “No, honestly, I wasn’t here yesterday and I’ve never seen you before.”

Customer: “WELL, SOMEONE HERE HAS IMPERSONATED YOU THEN! THEY GAVE ME YOUR NAME WHEN I RANG UP YESTERDAY!”

Me: “You rang up? Oh, I think I know what happened. I’ll just check for you.” *picks up the phone and makes a call* “Hello. May I speak to [My Name], please?”  

(After I finish speaking with a coworker from a different location I turn to the customer.)

Me: “It appears that you called [Other Location] store and spoke to [My Name] there; she has your item over there.”

Customer: “I didn’t call [Other Location]! I called here! I got the number from the catalogue; I’ll show you.” *grabs catalogue and points to the number*

Me: “Sorry, but that’s [Other Location], we are [Our Location], the next store down. I can get the item sent here but it will take a few days.”

Customer: “A few days? I have to have it today. How in the h*** am I going to get it now?”

Me: “The only way is to go there yourself. It’s about half an hour away.”

Customer: “What? I have to go there myself just because I got the wrong store?” *storms out*

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