Their Knowledge Is Enter Level
A customer comes up to the tech support counter.
Customer: “My brand-new laptop won’t turn on!”
I do what I normally do when someone tells me this, which is press the power button. Sure enough, the laptop turns on without a problem.
Customer: *Excitedly* “What did you do?”
Me: “I just used the power button.”
Customer: *Sheepishly* “Oh, I was pressing ‘Enter’ ‘cause, you know, I wanted to enter into the computer.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
