Their IQ Isn’t Exactly Triple-Digit

I work in the maintenance division of my organization and I sometimes have to fill in at the trouble desk when the person assigned there is off.

Me: “Maintenance, this is [My Name]. How can I help you?”

Caller: “My phone doesn’t work; who can help me?”

Me: “Okay, since this is a communications problem, you’ll have to call the trouble desk at [Communications Division] the number is [three-digit number].”

Caller: “I have to call [Communications Division]? But my phone doesn’t work!”

After a moment of silence…

Me: “Yes, you’ll have to use another phone — the one you’re using now, for instance.”

Caller: “Okay, what’s the number again?”

Me: “It’s [three-digit number].”

Caller: “Okay, because my phone hasn’t been working since this morning. What’s the number?”

Me: *Facepalming* “It’s [three-digit number] just call and give them your number and they’ll assist you.”

Caller: “My number?”

Me: “Yes, the phone number of the phone that’s not working.”

Caller: “Ummm, okay.”

Then, she shouts, “What’s my phone number?” to the rest of the office and another worker tells her the number.

Caller: *To me* “Okay, thank you.”