Their Geography Knowledge Is Up In The Air

I work at the call center of a popular European airline. It is well-known that we have cheap prices and that our tickets are non-refundable. My colleague is chatting with a passenger.

Coworker: “If you cannot use your flight, you have many options, such as changing the flight or the name. However, we have no cancellation policy.”

Passenger: “Not even for ignorant, stupid Americans who clearly don’t know their geography?”