Their Data Is Flawed

| Belgium | Working | April 24, 2017

(My cellphone provider checks in about once a year to check if I’m happy with the service and with my current plan. Just a few weeks prior to the following conversation, I had such a check with the conclusion that my current plan is exactly what I need.)

Caller: “Hi, is this [My Name]?”

Me: “Yes, it is.”

Caller: “Are you the person deciding on which provider you use?”

Me: “Yes.”

Caller: “In that case [My Name], I have an exciting offer for you. For only [almost double what I pay now], you can call free to all numbers from [Provider] AND double your 3G limit.”

Me: “No, thank you. I’m happy with my current plan.”

Caller: “But [My Name], you are missing out on a great deal. You can call for free!”

Me: “Can you please do something for me? Can you please check my recent usage? How long did I call last month?”

Caller: “For [time comfortable within my limit].”

Me: “And what about my data?”

Caller: “Well, that was [again comfortable within my limit].”

Me: “For the last six months, how often did I call or needed a higher limit for my 3G than was included in my plan?”

Caller: “Well, you did not.”

Me: “So I’ll stick to the current plan, then.”

Caller: “But you could call for free. And double your data limit!”

Me: “You just confirmed me that my current plan is very well suited for my needs and you want me to spend more on a plan you proved I don’t need?”

Caller: “But you can call for free!”

Me: “Not going to happen. Have a nice day.”

(A few days later they wanted me to join their family plan. Being single was no objection.)

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