Their Computer Experience Is Green
(I’m working on the IT helpdesk of the store I work in when I get a customer call in.)
Customer: “I bought a laptop there yesterday and now it’s broken. What do I do to fix it?”
Me: “Could you please describe how it’s broken?”
Customer: “It’s green.”
Me: “Green?”
Customer: “Green.”
Me: “Anything else?”
Customer: “It’s green!”
Me: “So the casing is green?”
Customer: “I don’t know what that is. Why aren’t you helping me?”
Me: “I’m trying to, madam. Could you please describe what exactly is green?”
Customer: “It… it’s just green.”
Me: “Okay. Are you able to turn the laptop over and tell me what the information on the back is?”
(She reads me the information and I check the model. It isn’t available in green so I’m at a loss as to what she is describing, until I notice the laptop I have been working on through the day.)
Me: “Is it green on the front, like a small light?”
Customer: “Yes!”
Me: “Was it a different colour before?”
Customer: “Orange! I like orange. Can it be orange again?”
Me: “And is it connected to a live plug?”
Customer: “…”
Me: “Madam?”
Customer: “A… what?”
Me: *while praying she knows what this means* “Is it… charging?”
Customer: “Like my iPhone? Yes, it is!”
Me: “Well, it’s doing what your iPhone does when you charge it up. The green light is when it’s fully charged.”
Customer: “…”
Me: “Do you understand?”
Customer: “I think so. So when can you fix it?”
Me: “There’s nothing wrong with it. That is what the laptop is designed to do.”
Customer: “But I want the orange!”
Me: “If you take it off charge and use it for a while, then charge it up again, it will be orange again for a short time.”
Customer: “It will?”
Me: “Yes.”
Customer: “Oh, my God! It’ll be like a Christmas present only all year round! Thank you so much!” *hangs up*
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
