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Their Common Sense Is Inaccessible

, , , , | Right | May 11, 2022

I am a volunteer in a performing arts theater. We have plays, musicals, music artists, etc.

Like most venues, we have certain disabled spots where chairs have been removed so that they have wheelchair access and no stairs, and they’re set up so that people are able to see the show without any difficulties.

For most other seats, you need to walk up or down stairs to get to or need to walk through the aisle to get to a seat if it’s two to forty seats into the row. Logical, right?

Example #1:

A person buys a ticket for the front row center but they are in a wheelchair and can’t understand why we can’t take out non-removable seats five minutes before the show starts as they are unable to get out of their wheelchair and didn’t tell the ticket office they can’t walk.

Example #2:

A person buys their teenagers tickets to their favorite singer and gets them seats at the center of the theater, up two flights of stairs. The youngest child is in a large motorized wheelchair, and the siblings don’t know what to do as the parents dropped them off so they can have a date night.

Example #3:

A person in a walker buys the cheapest ticket in the theater near the back, up three flights of stairs, or up the elevator and down two flights of stairs, and doesn’t understand why the elevator doesn’t go to their exact seat, which is also not wheelchair accessible.

In all three of these situations, we were able to work it out, but not before a lot of confusion and three unhappy groups as they ended up in the accessible area in the back of the house as the front was already sold out.

On our website, and at the ticket office, both in person and by phone, once you say “wheelchair,” “hard of hearing,” “sight-impaired,” “ADA,” or any type of keyword, they bend over backward to give you the same great show that everyone else has. All of the above “didn’t think it mattered.”

So, please, if you or a family member have a permanent disability or a temporary one, i.e., you broke your leg after you purchased tickets, or your grandparent had a stroke and now needs a wheelchair, CALL THE TICKET OFFICE and let them try to help you.

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