Their Business Days Are Numbered

Me: “Thank you for calling! Can I have your customer ID number, please?”

Caller: “I don’t have that. Can I give you the business name?”

Me: “Do you have your program open? I can actually tell you how to find your customer ID number.”

Caller: “No, but I have the address.”

Me: “Do you have the phone number by chance? That usually brings it up.”

Caller: “No, but I have the customer number. Will that help?”

Me: “Yes, the customer number would be very helpful…”