Their Brain Is Offline

, , , , , | Working | November 8, 2019

My home Internet connection went offline earlier, so I went through the steps that the cable company instructs when we call for disruption: unplug the router and cable modem, wait thirty seconds, plug in the cable modem, let it re-sync, plug in the router, let it re-sync, try to connect. It connected, but then it went down again less than twenty minutes later, so I called the support line.

The tech did a reset from their end, and after the service came back up, she told me that if it went down again to call them again or contact them on their website. She couldn’t explain to me how to contact their website when the Internet connection is down.

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