Their Brain Has Expired
(I call to order a salad and a small cheese pizza, which is a task and a half, constantly being asked to re-spell and repeat information three or four times. I’m paying with a credit card over the phone when this occurs.)
Employee: “All right, and when does that card expire?”
Me: “April twenty-nineteen.”
Employee: “When?”
Me: “April twenty-nineteen.”
Employee: “April… okay, it says this card is expired.”
Me: “It’s not… It’s good until April twenty-nineteen.”
Employee: “Sorry, can you give me the number again?”
Me: “The card number?”
Employee: “Yes.”
Me: *recites slowly, four numbers at a time*
Employee: “Yeah, it’s expired.”
Me: “No, it’s not.” *thinks of an idea* “It expired on four-slash-nineteen.”
Employee: “OH. Four-nineteen! I thought you said nineteen-twenty! The total will be fourteen sixty-five.”
Me: “…Thanks.”
Question of the Week
Have you ever served a bad customer who got what they deserved?