Their Brain Checked Out Already

, , , | Right | February 14, 2019

(I am at the reception desk of our hotel when an older man comes and says:)

Guest: “I want to check out early and need two nights refunded.”

Me: “Sure. Can I have your name, and room number?”

Guest: “Oh, no, I am not staying here, but in another hotel in your company.”

Me: “In this case, you need to do the checkout there and claim the refund.”

Guest: “Yes, but I don’t want to go back there; it is on the other side of town.”

Me: “I understand, but I am afraid I cannot help you.”

Guest: “Why not? The other hotel belongs to your company, as well.”

(I spent an extra thirty minutes trying to explain until he finally gave up.)

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