Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Their Brain Checked Out Already

, , , | Right | February 14, 2019

(I am at the reception desk of our hotel when an older man comes and says:)

Guest: “I want to check out early and need two nights refunded.”

Me: “Sure. Can I have your name, and room number?”

Guest: “Oh, no, I am not staying here, but in another hotel in your company.”

Me: “In this case, you need to do the checkout there and claim the refund.”

Guest: “Yes, but I don’t want to go back there; it is on the other side of town.”

Me: “I understand, but I am afraid I cannot help you.”

Guest: “Why not? The other hotel belongs to your company, as well.”

(I spent an extra thirty minutes trying to explain until he finally gave up.)

Question of the Week

Have you ever served a bad customer who got what they deserved?

I have a story to share!