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Their Argument Is Week

, , , , | Right | January 7, 2020

(I’m a manager in an office supply store. I see a customer come in and speak to one of my associates, and he ends up calling me over after the customer complains.)

Customer: “This desk is supposed to be on sale! I have the ad right here and it says $99.99!”

Me: “May I see the ad, ma’am?”

(The customer throws the ad on the counter.)

Me: “Ma’am, this ad was for the ninth through the sixteenth. Today is the seventeenth. That means that the sale price in the ad is no longer valid.”

Customer: *angry* “Then why do you still have the ad on display?!

(She marches over to the stand where we keep the ad on the display and pulls one from the stack.)

Customer: “SEE!”

Me: “Ma’am, that’s this week’s ad.”

Customer: “BUT I GOT MY AD YESTERDAY!”

Me: “Yes. And yesterday was the last day for that ad’s sales. Today is a new ad. They get changed every Sunday.”

Customer: “Fine. Just give me the sale price on my desk so I can leave.”

Me: “I’m sorry, ma’am, but that sale price is no longer valid. The sale signs are no longer displayed on the desk, and that sale was a two-day-only offer which was for Sunday and Monday.”

Customer: “BUT TODAY IS SUNDAY!”

Me: “Ma’am, the ad price was for last Sunday and Monday — the Sunday and Monday which fell within the dates which are listed on the front of the ad.”

Customer: “I know it’s printed on the front of the ad, but this desk is on the back of the ad! That means they don’t apply!”

Me: “The dates apply to the entire ad, ma’am.”

Customer: “But today is Sunday, and this ad says Sunday, and that means you have to give me this sale price! Come on, I’m paying to have this thing shipped, too!”

Me: “Ma’am, why would the store put a sale price in this circular that is only good on days outside of the ad’s validity dates? And not only that, but you’d actually be getting free shipping for spending over $50, so we’re actually helping you there.”

Customer: “So, you’re not going to give me the sale price?”

Me: “No. If it was only a difference of twenty or so dollars, I could make an exception. But you’re asking me to give you a week-old deal which discounts the desk by more than half. I could lose my job for discounting that item so steeply.”

Customer: “FINE! I’ll find it cheaper somewhere else and buy it from them!”

(Considering that desk was one made exclusively by my company, I wish her luck finding it printed somewhere else!)

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