Their Argument Falls Flat

A customer storms up to the counter, half-full coffee in hand.

Customer: “I just found out this isn’t decaf. I’ve been ordering it for months. No wonder I’ve been jittery and not sleeping!”

I glance at the screen.

Me: “You always order a regular flat white.”

Customer: “Yes, but I assumed flat meant decaf!”

Me: “No, flat white means it has milk.”

Customer: “Well, someone should’ve told me!”

I blink. She’s been coming in three times a week, same order, same staff.

Me: “We assumed you knew what you were ordering… like everyone else who drinks coffee.”

Customer: “Customers can assume! You can’t!” *Storms out.*

Coworker: “Honestly, that’s like ordering a steak and being mad it isn’t tofu.”