The Wrong Outlet For Your Problems, Part 2
(A customer is returning an electrical outlet with a remote control, and is complaining that the remote didn’t work.)
Customer: “I tried everything, made the right adjustments, but no matter what I do, the light that is supposed to blink on the remote does nothing.”
Me: “Let me have a look at this remote.”
Customer: “I’m also fairly certain that the outlets themselves are not working.”
(While he says that, I open up the remote control, and take out the battery.)
Me: “Have you tried unwrapping the plastic from the battery before inserting it?”
Customer: “You’re kidding, right? Even I wouldn’t be that stupid!”
(I unwrap the battery before him. His mouth falls open, and he makes a facepalm.)
Customer: “No! This is not true!”
(I insert the unwrapped battery in the remote control, and try it. The light now blinks as it’s supposed too.)
Me: “It appears to be working now.”
Customer: “I think I’m going to try the outlets at home. Maybe they work now, too.”
Question of the Week
What are some stupid customer moments you’ve experienced?