The Worst Kind Of Chain Store

, , , , , , , | Working | February 6, 2019

(I am browsing in a shop that sells jewellery, scarves, and other accessories. I find something I want to buy and wait while they serve another customer, a young woman who is trying on a necklace. Neither the customer nor the owner speak English as a first language.)

Customer: “I’m not sure. I think the chain might be a bit long.”

Owner: “We could cut the chain, if you like.”

Customer: *noncommittally, as if she’s mulling it over* “Okay.”

(The owner’s wife immediately snatches the necklace away and cuts the chain.)

Owner: “That will be [price].”

Customer: *looks at the necklace again and tries it on with the new chain length* “No, I don’t think I want it.”

Owner: “You have to buy it now. We cut the chain for you. We can’t sell it.”

Customer: “I didn’t ask you to.”

Owner: “You said, ‘Okay.’ ‘Okay,’ means, ‘Yes.’ You don’t speak proper English. I speak English. ‘Okay,’ means, ‘Yes.’ You must buy it.”

Customer: “I don’t want to buy it.”

(Then, the owner and his wife physically manhandled the woman out of the shop, yelling about how they were going to call the police on her. I threw down the thing I was thinking of buying and ran out of the shop, too, chasing after the woman, who was sobbing on the street, to console her. I still regret not calling the police on them for assault, or even saying something to them.)

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