The Worst Exercise Of Any Gym Is Cancelling Its Membership

, , , | Right | January 18, 2020

(I work as a teller for a small, local credit union. A member comes in for his normal business, and then asks me to look up transactions on his account. It’s October.)

Me: “All right, I’ve got your account pulled up here. What information were you looking for?”

Customer: “What is my current balance?”

Me: “[Amount].”

Customer: “[Amount]? Really? I should have $10 more in there. Are you sure?”

Me: “Let me look…” *scrolls through transactions* “Well, there was a $10 automatic withdrawal from [Gym] for $10 three days ago.”

Customer: “What? Why?”

Me: “Do you have a membership with [Gym]?”

Customer: “I used to. I don’t go there anymore, though, so they shouldn’t be charging me. It was an introductory rate. I need to file a dispute for that charge. I never authorized it.”

Me: “Did you cancel your membership with them?”

Customer: “I think so. I mean, they didn’t charge me the last few months.”

Me: *scrolling through transactions* “I see… one in September… one in August… one in July… Yeah, so it looks like they’ve been charging you every month still. Are you sure you canceled? You might want to go there and make sure they canceled your membership, because they’re still charging you.”

Customer: “I mean, I don’t even go there anymore; why would they charge me? They should realize I don’t go anymore and automatically cancel.”

Me: “I don’t think that’s how it works. I recommend going to [Gym] or calling them and requesting them to cancel your membership.”

Customer: “I wonder if they will give me back those fees. Will you give me back those fees?”

Me: “No, because as far as we can tell, and while talking to you, the charges all sound valid. We would only dispute them if they seem to be fraudulent or unauthorized charges. You can definitely ask them, though.”

Customer: “Okay, I will do that.”

Me: “Okay, good luck with that!”

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