The Working Class Usually Has More Class
I run a free postal service for the homeless in California. There are a lot of people experiencing mental illness, so you get used to unusual behavior. A woman comes to the office.
Woman: “Hi. I’m here to pick up my check. My name is [Woman].”
Me: *Checks the mailboxes* “I’m sorry, ma’am, I don’t see any mail for you.”
Woman: “It should be there. I work for the CIA, and President Bush called me telling me my check was here.”
It’s 2016 and Obama is president. I just try to be nice because she’s clearly ill.
Me: “Well, have you received mail from them before? Maybe there’s a number you can call.”
Woman: “Oh, no. They communicate with me through a wire in my teeth.”
Me: “I’m sorry, but I don’t have anything here for you.”
Woman: “It’s okay. I know it’s not your fault. I just need my money. Hope you have a good day.”
The next day, we get a telephone call. We can’t check mail over the phone due to staff shortage and overflow of clients.
Me: “Hi, this is [My Name]. How can I help you?”
Man: “Hi, my name is [Man]. Can you check my mail, please?”
Me: “I’m sorry, we can’t check over the phone, but you’re welcome to come to the office.”
Man: “I work full-time, ma’am. I don’t have time to stand in line with all those r****ds.”
Me: *Shocked* “Sir, we don’t use that kind of language here.”
Man: “Well, I think you’re r****ded for working with them!” *Click*
To this day, I can’t get over how the lady, who was sick and suffering, managed to have more class than the “working man.”
Question of the Week
Have you ever served a bad customer who got what they deserved?