The Word “Gallon” Has No Meaning Anymore
A customer comes up to the register holding a gas can.
Me: “Hello.”
Customer: “How much gas will a two-gallon gas jug hold?”
Me: “Two gallons.”
Customer: “No, I mean, how many gallons will a two-gallon gas jug actually hold?”
I respond with a blank stare for a moment.
Me: “A two-gallon gas jug will hold two gallons of gas.”
Customer: “Well, I didn’t know! I’m just trying to help out a friend.”
Me: “So, you want to get two gallons of gas in a gas jug? Okay! What pump are you on?”
Customer: “No! Listen to me! I want to get as much gas as I can. And I have a two-gallon gas jug. I want to put as much gas in it as it’ll hold!”
I stare blankly at her again, and I guess it dawns on her what I said.
Customer: “Oh!” *Laughs* “I get it now. A two-gallon gas jug… two gallons… I’ve really been answering my own question with my question, haven’t I? And you just repeated what I was telling you.”
Me: “Yes, ma’am. What pump would you like for me to put it on for you?”
Customer: “The pump I’m parked on.”
Me: “Which pump are you on?”
Customer: “I dunno. It’s the one that I parked at.”
Me: *Frustrated* “Okay. Which vehicle is yours?”
Customer: “The white one.”
Me: “Which white one, ma’am? There are three white cars out there on pumps.”
Customer: “Well, the white one that is mine.”
Me: “Would you mind looking out the door and telling me which white vehicle is yours?”
Customer: *Looks out the door* “Oh!” *Laughs* “I see what you mean! I’m the one all the way on the far end!”
Me: “Okay. So, you want two gallons of gas on pump four? That’ll be $4.34.”
Customer: “$4.34?! For two gallons of gas? Why so high?!”
Me: “Gas is $2.17 a gallon. $2.17 times two is $4.34.”
This was my very first transaction after taking over the register this afternoon.
Question of the Week
Have you ever served a bad customer who got what they deserved?