The Window Isn’t Very Clear

I currently work in the tourism industry and often help load people into small gondola cabins. The tickets that people purchase to ride the gondola say “window ticket” on them because they were purchased at the ticket window.

Each gondola cabin has two bench seats on either side (fits eight people max altogether), with windows wrapping all around it so you can get a great view in every direction. 

I have one lady come up in line to board the gondola, and I scan her ticket.

Lady: “So which one is the window seat?”

Me: “Excuse me?”

Lady: “I purchased the window seat for the gondola, it says right here on my ticket.”

Me: “…every seat inside is a window seat, the whole gondola cabin has windows on every side. And it says window ticket on there because it was purchased at our ticket window. You’re free to sit anywhere you’d like inside.”

Lady: “But I paid to have the window seat! I don’t want the aisle seat!”

She says as she is gesturing to the edge of the bench seats closest to the gondola cabin door, which is also made up of windows.

At this point, I am just dumbfounded by this interaction, and I have a line forming behind her, so I gesture towards the far end of one of the bench seats and tell her that is the window seat, so she hobbles in to sit exactly where I pointed.

Lady: “I don’t know why you couldn’t tell me this to begin with, incompetence isn’t going to get you anywhere!”

I am walking away at this point to help the next customer, still astounded by this stupid interaction I just had.