The Wicked Witch Of The West Needs Some Foundation

, , , , , | Right | January 6, 2019

(I am a regular at a cosmetics store which prides itself on being environmentally friendly and safe to animals. It has a devoted consumer base, but occasionally one would read something online which challenged these ideals, and being totally naive, completely believe it. I am in the store being served when another regular comes in.)

Employee: “Hello, [Customer]! Nice to see you again. What can we do for you?”

Customer: “I want something a little tougher on my skin, as it has been more oily lately.”

(The employee offers for her to try a product and motions for her to stand next to a basin they use to demonstrate products. The woman does as instructed, but when the employee turns to actually get the product she submerges her entire head into the basin and lifts it out immediately after, screaming.)

Customer: “MY FACE, MY BEAUTIFUL FACE! YOU’VE BURNED ME WITH YOUR CHEMICALS! I CAN’T SEE! OH, MY FACE!”

(She staggers around the shop, swinging her arms around wildly. She collides with just about everyone and probably destroys about half the displays. She finally crumples in a heap, gasping, saying she’ll never see again between breaths. The shop manager comes out.)

Manager: “What’s happened?”

Employee: “I… I don’t know! She said she was burning!”

Manager: “What did she do?”

Me: “She stuck her head in one of the basins. Maybe there was something in it?”

Manager: “But I just filled them up before we opened.”

Employee: “And you’re the first two in. It should just be water!”

(The regular heard all of this, and at the word “water” she stopped screaming, looked around in a daze, stood up, and walked out as if nothing happened. They had to close early to tidy everything up. I went back in a month later and was told the had woman called customer services demanding a refund for a towel she had to buy after she left, to dry herself off.)

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