The Weight Of Responsibility

, , , , , | Working | July 23, 2020

My sister works in a supermarket. One day, my sister is next to the self-checkout operator. 

Self-Checkout Operator: “There’s a problem with self-checkout; I have the impression that it no longer takes into account the weight of the items.”

When my sister doesn’t have any customers, she glances at the self-checkout and she notices a couple with five items scan one and put all five on the scale.

Although it doesn’t beep, the self-checkout operator notices it. 

After dealing with the customers, she comes back 

Sister: “You’re right; it didn’t beep to warn of a problem.  Call [Check-Out/Front Desk Manager].”

The manager arrives.

Self-Checkout Operator: *Whispering* “There’s a problem with the machine at self-checkout. It doesn’t take the weight into account anymore.”

The manager glances around the store and notices that there are few people around.

Manager: “It’s voluntary; I took off the parameter ‘weight of the items’.”

Self-Checkout Operator & Sister: “But why?”

Manager: “So that you are more vigilant instead of waiting for the beep to go and see if there is a problem!”

Sister: “But if you’re busy with other customers, others may pass by without you being able to stop them.”

Manager: “It’s not my problem! The store manager approved my idea! Employees who are not vigilant enough will be punished.”

It didn’t take long for customers to notice and for people to come in two groups, one group simulating a problem for the self-checkout operator to come and see, allowing others to steal items.

The rate of shoplifting has skyrocketed and store management has not sanctioned anyone; otherwise, all cashiers who had at least one shift at the self-checkout should have been sanctioned.

Three weeks later, the self-checkouts were taking into account the weight of the items.

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