The Weather Outside Is Frightful, And The Customers Are Worse

| Right | December 30, 2014

(I work in a discount retail store and being a discount store, we don’t have special sales for holidays or anything of that nature. Occasionally – well, more than I’d like – I come across a difficult customer who seems to make the atmosphere uneasy for my customer and me. The customer begins to put her items on my counter for me to ring up. After a few moments I ring up all of the 53 items she intends to purchase.)

Me: “You’re total is $346.70, Ma’am. Will you being paying with cash, debit, or credit?”

Customer: “I am paying in the form of money.”

Me: “All righty, ma’am, whenever you’re ready.”

(After about five minutes of the customer digging in her purse, she begins staring at the bagged items in front of her.)

Me: “Ma’am, is something wrong? Did you forget your form of payment?”

Customer: “Why the F*** are you asking me if I forgot my payment? I’m trying to calculate if you correctly rang up all my items, each only one time and not several so your greedy a** can get something for free from hard working Americans!”

(I stare blankly at her for a few seconds until she prompts me to void out the transaction and ring each item again, with my computer screen facing her so she can watch her amount build up. During this she begins to ask questions on why this item was this much and this item was this much, etc… I finally finish ringing each item again.)

Me: “You’re total is $346.70.”

Customer: “You b****, you did it again! You scanned something that I did not bring up here!”

(My seasonal employees are now looking at me and my customer with a horrified face.)

Me: “Ma’am, I rang every item up once. I don’t understand why you are making these accusations/ You watched my screen as every item was scanned only once.”

Customer: “Well unfortunately, if you are not a little b**** liar, I don’t have enough money to pay the entire amount, so you will have to f****** take some stuff off. I need to speak to your f****** manager.”

Me: “Ma’am, I am the manager and I will happily take any items you do not want to purchase off of your purchase.”

(She begins going through the bags and throwing items at me to take off. I take all the items she wished not to purchase off.)

Me: “You’re total is $15.76, ma’am.”

(She proceeds to give me a 20-dollar bill, I give her, her change and she proceeds on her merry way out the door with the two items she purchased.)

Coworker: “What the h*** just happened?”

Me: “Merry Christmas.”

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