The Voice Of Disgruntled Customers

, , , , | Right | November 13, 2018

Me: “Hello. This is [My Name]. Thank you for calling [Store]. How can I help you?”

Caller: “Hello.”

(He has a deep voice, and throughout this conversation, he is very serious and business-like, just doing his job, without any emotion.)

Caller: “I work for [a service that helps people who are deaf and dumb]. A client [on the other side of the country] is going to type into her computer at her home and I will read what she has typed to you.”

(I have no idea why she is calling a store on the other side of the country rather than a store near her.)

Caller: “I will type your response so she can read it. Do you understand, and do you have any objections to proceeding?”

Me: “No.”

Caller: “Fine. Everything I say from now on will be me reading what she has typed. Do you have [a certain piece of clothing in a certain style, color, size, etc.].”

Me: “Just a moment. I will check.” *after checking* “No, I’m sorry, but we don’t have that in our store.”

Caller: “Well, could you order it for me?”

Me: “No, I’m sorry, ma’am, but we cannot order something for a customer if the customer is not in the store.”

Caller: “Then could you call around to some of your other stores to see if they have it in stock?”

Me: “No, again, I’m sorry, ma’am, but I have to take care of the customers who are actually in the store. If you were in the store, I would do that for you.”

Caller: *still very business-like and unemotional, just reading what she has typed* “You are a stupid idiot. Good bye.”

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