The Vat Of Acid Episode
I sell body care products. Our new line has hyaluronic acid in it for extra moisture. A woman comes in and is totally flabbergasted.
Customer: “It has acid in it?! That’s not going to hydrate your skin; acid melts it!”
She doesn’t grasp the concept that not all acids are corrosive and won’t believe me.
Me: “Do you know what deoxyribonucleic acid is?”
She was stunned to learn that DNA is made up of acids. She still didn’t buy the lotion.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
