The Value Of The Dollar Is Niagara Falling
(The company I work for is one of the many which takes photographs of people in tourist destinations.)
Customer: “I want my photos. They are really nice.”
(The customer proceeds to take out American currency, which is not exact.)
Me: “We can accept the American dollar, but I cannot give you back change in American. You will receive $1.75 cents back in Canadian.”
Customer: “WHAT? WHY?”
Me: “Well, we are in Canada, and it’s our company’s policy. I can take card, if you prefer.”
Customer: “No. I don’t want ANYMORE of your Canadian money. I can’t use it. I don’t care how small the change is, I DO NOT WANT IT.”
Fellow Employee: “You can use it up at the coffee shop if you’d like—”
Customer: “NO. NO COFFEE. NO MORE OF THIS.”
Me: “Well, there’s nothing I can do, then. I am sorry.”
Customer: “This is ridiculous.”
Me: “You are in Canada. Would you anticipate getting American back in say, Britain? Australia? It’s our legal tender. It’s a courtesy we extend to you because our banks also use Canadian currency.”
Customer: “MAYBE I’ll just order online. This is ridiculous.”
Me: “All right, please do so. Have a nice day.”
This story is part of our Canada Day roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
