The Urgency Of Missing Children Is Lost On Entitled Customers

, , , , | Right | December 1, 2018

(This happens when I am working at a large, national bookstore in the city. It is during the holiday season, so we are very busy. When a child goes missing in the store, a manager alerts all customers and staff over the speakers, and we must stop what we are doing until the child is found. This particular day I am working the cash register and am ringing up a young couple when we are alerted a child has gone missing.)

Me: “I apologize, but a child has gone missing. I am not allowed to finish this transaction until we have found them. Thank you for your patience.”

(We wait about thirty seconds as a manager comes by, tells us to stop working, and describes the child.)

Customer: “How long does it take to find a missing kid? I have things I need to be doing.”

Me: “I apologize, but a child is missing. I will finish your purchase immediately after if you would like to wait.”

Customer: “No one will notice. Just do it quietly.”

Me: “…”

(Thankfully, the child was found five minutes later, unharmed. The couple waited and stayed silent for the rest of the transaction, and rolled their eyes when I thanked them for their patience. I’m sorry the book you’re buying is more important than a child’s life.)

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