The Terrible Extra Twos
I work in a restaurant. Restrictions for social distancing have slowly started lifting and, as a result, we’re allowed to have up to ten people dining in. The phone rings and I answer it.
Me: “Hi, how can I help you today?”
Customer: “I’d like to make a reservation, please.”
Me: “Certainly, for how many people?”
Customer: “Twelve.”
Me: “I’m sorry, sir, but due to current government restrictions, we’re allowed no more than ten people dining in at any time.”
Customer: “Look, just let us in. It’ll be fine; it’s not like you’ll be caught by the cops.”
Me: “Sir, we have police officers come in quite regularly, and even if we didn’t, we still aren’t allowed more than ten people as per government restrictions.”
Customer: “Nah, it’s fine. We’ll just come and eat in; the fine is basically pocket change, anyway.”
Me: “Sir, the fine is $1600 and we aren’t going to break the rules just so you can eat out.”
Customer: “Look. Just put the reservation down for ten, and when we turn up, just tack two extra chairs on. It’ll be fine.”
Me: “Sorry I couldn’t help you today, sir.”
I hung up on him.
Question of the Week
Have you ever served a bad customer who got what they deserved?