The Teller Machine Is Telling You Something

, , , , | Right | October 3, 2019

(Our ATM is managed by a very popular bank not associated with us. There is even a sign on it to warn customers that supermarket employees cannot deal with any ATM enquiries, and to contact your bank. An American man comes in with a British bank card that should allow him to withdraw money from any ATM. Note that I’m slightly hard of hearing but can generally understand people after they repeat what they have said.)

Customer: “My card won’t work in the ATM! It just comes up with an error.”

(I notice that his card is slightly bent out of shape and peeling at the edges. This is probably why the ATM won’t take his card, as it’s damaged.)

Me: “Oh, I’m sorry to hear that, sir. Unfortunately, we don’t have anything to do with the ATM as it is maintained by the bank you’re with. You could always try putting your card in again, or we do offer a cashback service. You do have to buy something for cashback, though, and it’s only a £50 limit.”

Customer: “Well, that’s no help! I need to do my shopping!”

(Some old-fashioned cards are only able to be used at ATMs, but it’s been many years since I’ve seen these. After some questioning, the customer tells me that his card can pay for the shopping but “he prefers to use cash.”)

Me: “I’m sorry, sir, but you can either try the ATM again or try paying with the card. Those are the options. There’s not much else I can do.”

Customer: *turns around to walk away* “Oh, to h*** with you!”

(He walked off and didn’t return. I’m not sure how his card being too damaged to be read by the ATM was my fault, but I guess that’s retail!)

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