The Sticky Details
Call Center | Right
| December 13, 2011
Me: “Thank you for calling [company]. This is [name] speaking. How may I help you?”
Caller: “Hi, [name]. Look, my TV controller won’t work. Can you help me?”
(I try troubleshooting, but nothing I suggest seems to work. After almost 20 minutes, he hangs up, saying he’ll call back. A few hours later…)
Coworker: “Thank you for calling [company]. How may I help you?”
Caller: “Can I speak to [my name]? I talked to him a few hours ago.”
Coworker: “Oh, I’m sorry. He clocked out half an hour ago.”
Caller: “Oh, okay. Well, when you see him again, tell him I found out why my controller wouldn’t work. I probably should’ve told him I had spilled soda all over it.”
