The Sticky Details

Me: “Thank you for calling [company]. This is [My Name] speaking. How may I help you?”

Caller: “Hi, [My Name]. Look, my TV controller won’t work. Can you help me?”

(I try troubleshooting, but nothing I suggest seems to work. After almost twenty minutes, he hangs up, saying he’ll call back. A few hours later…)

Coworker: “Thank you for calling [Company]. How may I help you?”

Caller: “Can I speak to [My Name]? I talked to him a few hours ago.”

Coworker: “Oh, I’m sorry. He clocked out half an hour ago.”

Caller: “Oh, okay. Well, when you see him again, tell him I found out why my controller wouldn’t work. I probably should’ve told him I had spilled soda all over it.”