The Sticker Man
I am working in a library. Our weekly children’s program is wrapping up with the usual craft spread out on the tables throughout the kids’ section. I normally work on the adult side but have come over to cover for a coworker. Just before she leaves, she points out a father and two small girls sitting at a table, the kids decorating their crafts with stickers.
Coworker: “They’re the last family doing the craft. Once they’re done, would you collect the supplies and put them away?”
I agree and see her off. A few minutes later, I see the family gathering their things to leave. As I’m walking over to start cleanup, I see the man pick up the entire stack of sticker sheets and begin to leave the library with them.
Me: “Sir! Excuse me, sir, may I have those back?”
Man: “Oh, these are leftovers. No one else is going to use them, so I’m taking them home for my kids.”
Me: “Actually, those are our supplies. We have these programs every week. May I have those, please?”
Man: “But they’re used.”
He shows me that many of the sticker sheets have one or two stickers removed.
Me: “I still need them back.”
Man: *Grudgingly holding out a single sheet* “Do you want this one?”
Me: “Yes. And the other ones, too, please.”
Man: *Reluctantly holding out another sheet* “Are you sure you want this one, too?”
Me: “Yes.”
I had to collect the entire stack one at a time. I did let him keep a few mostly-used sheets, including one that his children had drawn pictures on the back of. When I told my coworker about it later, she said it was not the first time a parent had tried to do this.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.