The State Of The Estate Is In A State
Me: “Hello, thanks for calling [Company]. How can I help you today?”
Customer: “My husband died, and I need to get the name changed to my account so I can pay his bills.”
Me: “Oh, I’m so sorry, ma’am. Would you like me to send the bills to his estate?”
Customer: *after a pause* “He don’t got an estate.”
Me: “Ma’am, in this instance, estate means whatever property and money the deceased had, usually controlled by his will’s executor, or lawyer.”
Customer: *after a long pause* “He don’t got an estate.”
Me: *pause* “I’ll just change it to your name, shall I?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
