The Sourcing Of All Confusion
Caller: “I have a question. If I need a size that’s not available on your website, would your company be able to make it for us?”
Me: “Well, we actually don’t make anything, but if you let me know the size, we can look into sourcing it for you.”
Caller: “So, can you make it for us?”
Me: “Again, we don’t make the items ourselves, but we can check to see if that’s something we can source for you.”
Caller: “So, you’re saying that if I need a size that’s not available, you can’t make it for us?”
I am trying to maintain my customer service voice but speaking very slowly.
Me: “If you give me the size you need, I. Can. See. If. We. Can. Get. It.”
Caller: “Ah. So, you can look into getting it?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.