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The Sourcing Of All Confusion

, , | Right | September 3, 2021

Caller: “I have a question. If I need a size that’s not available on your website, would your company be able to make it for us?”

Me: “Well, we actually don’t make anything, but if you let me know the size, we can look into sourcing it for you.”

Caller: “So, can you make it for us?”

Me: “Again, we don’t make the items ourselves, but we can check to see if that’s something we can source for you.”

Caller: “So, you’re saying that if I need a size that’s not available, you can’t make it for us?”

I am trying to maintain my customer service voice but speaking very slowly.

Me: “If you give me the size you need, I. Can. See. If. We. Can. Get. It.”

Caller: “Ah. So, you can look into getting it?”