The Sound Of Reason

, , , , , | Working | September 15, 2019

(I work at a local chain of an international retail store. Recently, the store decided to put soundbars on display — a total of three — connected to our TV wall, and put the volume at an unnecessarily high input. The soundbars are so loud that we can’t hear phone calls clearly, hear our customers, or hear each other, which has led us to resort to shouting or using hand gestures to get across what we’re doing. It has given many of us headaches and decreased traffic in our department drastically. We’ve talked to multiple managers about this, including the new manager over our department who replaced the sweetest woman I’ve ever known. The new manager is a heartless woman who has only declined our pleading and even told us to turn UP the soundbars.)

Me: “Hey, [Assistant Manager], do you have a moment to talk?”

Assistant Manager: “Not really, but what’s up?”

Me: “Listen, the soundbars have to be turned down. They’re so obnoxiously loud that they’re giving us headaches and driving away customers. A guy tried to buy a phone plan but left because they were annoying him.”

Assistant Manager: “Yeah, I can’t really do anything about that; that’d be your supervisors’ job. Besides, as far as I know, it’s a corporate decision, so…” *shrugs and rushes off*

(The next day I come in, which is after a corporate visit — a nutjob threatened the store — I notice the soundbars are significantly lower. They’re so low, I don’t notice them until two hours into my shift.)

Me: “Hey, [Coworker], do you hear that? I can actually think!”

Coworker: *laughs* “Yeah, corporate came in today and said they were way too loud, so we got to turn them down.”

(Sweet victory!)

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