The Slushie Is Blue And Blue On De Ting

, , , | Right | October 3, 2020

It has been a fairly busy night, and only two of us there to really tend to all of the customers. I am currently working on attending to the next group of orders while my coworker rings the finished products; one woman has ordered a red and blue slushie. I am the only employee who makes sure two colors are visible on top, but this is not a requirement or even expected most of the time by the customer. The customer in question has just received her blue and red slushie, and she has been short and rude to my very patient coworker, who is starting to get a little frustrated.

Customer: “Are you sure there’s blue slushie in there, too? All I can see is red.”

Coworker: “I promise, I put both in there. The blue is at the bottom.”

By this point, the growing line behind her is getting impatient to get their food and go, but she remains firm.

Customer: “Yeah, well, I saw some other kids with their mixed slushies, and theirs had both colors on top; this is only red!”

Coworker: “Ma’am, you watched me make it. I definitely put both red and blue in there. The total is $2.14, please.”

The customer reluctantly hands her money and leaves. My coworker promptly rings other customers through and jumps on the line again to help me finish up sandwiches. Barely five minutes later, the customer comes back in a furious rage, practically screaming at us from the entrance to our store.

Customer:There is no. Blue. Slushie in this. I didn’t taste it at all!

The current customers look both worried and perplexed; the customer is holding her slushie up as if to throw it.

Customer:I want my money back; there is nothing in this but red!”

Me: “Go ahead and just take it from the drawer; I’ll call [Store Manager] when the line is down.”

At this point, we still have more people in line to take care of, so my coworker leaves briefly to hand her the $2.14 from the drawer.

Customer: “You lied to me. You said it was there!”

I notice how flustered my coworker is, and being that I’m in training to be a manager, I order my coworker back over to the line to finish sandwiches so I can tackle the problem head-on and get my coworker away from the yelling.

Me: “Ma’am, I’m very sorry about all of this. Would you like a free one on the house? I’m the one who mixes the colors up top; I can make one special.”

Customer: “She lied to me! There was no blue.”

Me: “Ma’am, I really am very sorry about all of this, but I’m going to have to ask you to stop yelling; it’s disturbing the other customers.”

Customer: “I will not stop yelling! There are liars here! No. Blue. Slushies!

Me: “Yes, I realize that. But I watched her put it in, as well; if it was at the bottom, then it would’ve been the first part of it you drank, and now it would only be red. However, I’m still offering you a free one made the way you saw around the rest of the store.”

I’m trying really hard to keep my cool at this point, but the woman dumps her slushie all over the countertop where I’m standing and throws the cup at the wall behind my head.

Customer:NO! BLUE! SLUSHIE!

She runs off. My coworker is wide-eyed and trying not to laugh.

Coworker: “Did that really just happen?”

I wash my hands, put gloves on, and turn to the next customer.

Me: “Hi, how can I help you today?”

For the rest of the night, we couldn’t stop joking about how we had the real “Mommie, Dearest” in our store, but with blue slushies instead of wire hangers. We found out later that she called to file a complaint and tried to say that I dumped her slushie all over the counter to “prove there was blue in it,” and that it damaged her [Brand] bag beyond repair. Luckily, we have cameras, and I had a coworker and manager to back me up. Still, both the worst and weirdest I’ve ever had!

Related:
DE TING, DE TING!!!

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