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The Sky’s The Limit For Rude Customers

, , , | Right | CREDIT: River_Vera | September 20, 2021

I’m a female with what I’ve been told is a boy’s name. Let’s just say it’s “Sky”. The issue is that I’ve literally never met or even heard of someone that has the same name as me. This happened to me recently at the brand-new hotel where I work, which is located in a city dominated by another brand. We also just opened a few months ago, so often when people stay with us, they tend to compare us to the other brand.

It is around two hours into my shift when the phone rings.

Me: “Hello, thank you for calling [Fancy Hotel Brand]. My name is Sky; how may I help you?”

Caller: “Hi. Are you actually at the front desk? Because I want to speak to someone on the property.”

I’m slightly surprised by her bluntness.

Me: “Yes, ma’am, I am here in [City]. How may I help you?”

Caller: “I wanted to book a reservation for my son and daughter-in-law tonight.”

Me: “Okay, absolutely no problem. Were you looking to book just for the night?”

Caller: “Yes. You see, I just want to hear your prices. I usually stay with [Competitor Brand], but I didn’t like the front desk person’s attitude, so I’m looking for a new hotel. Maybe you guys might be it.”

Me: “Okay, well, let’s see what we’ve got here. Were you looking for just a king bed for tonight?”

Caller: “Of course. They’re married; they’re not going to sleep on separate beds.”

Me: “Okay, I was just checking. It looks like that will be [price] for a king bed just for the night. That does not include breakfast.”

Caller: “Okay. Can I just give you the card number to have him check in?”

Me: “Actually, it’s company policy to fill out a Credit Card Authorization Form for us to use the card for someone other than the listed cardholder. If you give me a good email address, I can send it to you.”

Caller: “No. Absolutely not. I’m not doing that.”

I’m at a complete loss at this point.

Me: “Well… um… it’s company policy, and unfortunately, I can’t run your card for another guest without the form or your signature.”

Caller: “Can I come in and then book a reservation?”

Me: “Yes, as long as we’re able to swipe your card and have you sign for the room, we don’t need the form.”

Caller: “Great, then I’ll be in.”

Me: “Perfect! If you come in before 3:00 pm, I’ll be the one you’re dealing with.”

Caller: “Great. What was your name?”

Me: “Sky — S-K-Y — and I work at the front desk.”

Caller: “Wait, Sky not Skyler?”

Me: “That’s correct.”

Caller: “How do you spell that?”

Me: “S-K-Y. Like Skyler without the L-E-R.”

Caller: “And you’re a girl?”

I’m now annoyed and confused about why that matters.

Me: “Yes, ma’am, I am.”

Caller: “But that’s a boy’s name. And you’re spelling it wrong.”

Me: “I’ll be sure to let my parents know. Have a nice day.”

Public Service Announcement! Please remember: when verbally abusing Front Desk Representatives, please limit personal attacks to two minutes as we do have other guests to attend to!

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