The Situation Isn’t Fluid
(My husband and I visit a town in Kentucky quite frequently, though we live about three hours away. We decide to buy a small house to stay in when we come to the town. We had only been in the house once, for a two day period.)
Worker: “Good day, ma’am. How can I help you?
Me: “I’m calling about my water bill. I think there is a mistake with the meter.”
Worker: “Ma’am, all meters in your area were replaced recently. There is surely no problem at all.”
Me: “Actually, that is one thing I wanted to mention. The problem didn’t start until after the meter was replaced. Anyway, it must be malfunctioning. This reading is much too high.”
Worker: *already growing impatient* “Ma’am, I can swear that our meters are in perfect working order. There is no way that your reading is too high.”
Me: “My husband and I couldn’t have possibly used as much water as this reading says we did. We’ve only been in that house for two days this month.”
Worker: “Ma’am, I’m sure you’re mistaken. You must have just used more water than you usually do.”
Me: “So you mean to tell me that four fifteen minute showers and running the dishwasher once used 60,000 gallons of water?”
Worker: “…We’ll have someone out this Friday sometime between two and four.” *hangs up quickly*
(No one showed up that Friday. They have yet to fix the meter.)
Question of the Week
Have you ever served a bad customer who got what they deserved?