The Situation Is Tanking

, , , | Right | November 5, 2019

(I work in a hardware store, where propane tanks are not allowed in the building for safety reasons. A blonde customer in her twenties comes in with a propane tank she would like to exchange. One of my fellow associates tries to explain to her the process of buying a new tank which is: leaving your old tank outside by the locked-up cages, coming inside to a register and purchasing a tank exchange, and then waiting outside for a head cashier, me, to swap the tanks. Unfortunately, she just doesn’t get it and this process takes almost ten minutes. She finally goes outside and another five minutes go by before she comes inside. Keep in mind that she has an attitude the entire from start to finish.)

Customer: “Um, is anyone going to come out there? I’ve been out there for quite some time and no one’s shown up yet.”

Me: “Oh, sorry about that, ma’am. If you go right through the entrance again, I’ll meet you and we can get you your new tank.”

(We meet up and walk outside when she stops me in the entrance where we keep the carts.)

Customer: “Is this going to be heavy? Should I grab a cart?”

(After staring at the customer for a few moments I realize that she is, in fact, quite serious.)

Me: “Uh… yeah. Filled tanks are usually heavy.”

Customer: “Yeah, whatever.”

(After doing the exchange, I ask to see her receipt before I can let her leave as per policy. She throws me a really confused look.)

Customer: “What? I didn’t pay yet! You told me to come and stand out here so I did.”

Me: “Actually, ma’am, I was there when the associate told you to come outside and drop off your tank, go back inside and purchase a new one, and then come back outside again. But that’s okay! Just go right on inside and I’ll wait out here for you.” 

(When the customer walks away, I call the associate standing at the service desk to prepare her for what is going on. I later learn the customer is startled when her order is already rung up for her when she gets there. When she comes back outside, I ask to see her receipt again and she quickly flashes it in front of my face.)

Me: “Ma’am, I have to be able to read your receipt.”

Customer: “Oh, my God, whatever!” 

(She hands me her receipt I look it over and give her the all-clear to go home. Instead of taking her cart and going on her merry way, she stands there for almost a minute and a half.)

Customer: “So, am I good to go?”

Me: “Yes, ma’am. Have a nice day.”

(The entire exchange from beginning to end took almost half an hour. It was all I could do to make it through the last half-hour of my shift without crying from my laughter.)

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