The Situation Has Gone A Bit Awooooo

(I work at a car rental shop where we have our own garage for small repairs with mechanics who are offered jumpsuits to protect their clothes. We also have a policy of no animals in the cars and no smoking.)

Customer: “Hi. I just checked out my car and it smells a bit like smoke; can I get a new one?”

Me: “Yes, of course! I’m very sorry for the inconvenience this has caused you.”

(The customer leaves with no other problems and returns the car on time with no complaints.)

Me: “If you could just wait right here, I’ll go check out the car to make sure everything’s in order. It won’t be too long.” 

(I find a large amount of dog hair in the back. After talking with another employee, we agree the guy broke the contract.) 

Me: “Sorry, sir, there seems to be a slight problem with the car.”

Customer: “What?! I did nothing wrong! I am a good customer; you should be honoured to have me!”

Me: “Sir, there is a large amount of dog hair in the back of the car. You signed a contract before leaving agreeing to no animals in the car.”

Customer: “How do you know it was me? It could have been one of your employees! Stupid kids, always pinning the blame on someone else!” 

(Right then, a mechanic comes around the back after hearing half of the conversation.)

Mechanic: “Hey, just finished cleaning another car.”

Me: “As you can see, sir, all of our employees are required to wear these suits when cleaning and keys are locked away at the end of the day to ensure safekeeping.” 

Mechanic: “And from breaking contract, you will have to pay to have the car cleaned.”

Customer: “This is all some Commie scam! You just want to get the hard-working guys like me! We get no break! When else are we supposed to drop off our pets to the kennels?! This is horrible! Here! Take the d*** money. I’m never coming back here!”

(He promptly tosses €100 at us to cover for cleaning and storms out.)

Me: “Doesn’t it only cost €20 to clean the cars?”

Mechanic: “Looks like you just got a bonus.”