The Silent Conversation Killer
(The next customer comes up to my till and puts his items on the counter; he’s wearing headphones over both ears.)
Me: “Hello, would you like a bag for your items today?”
Customer: *silent*
Me: “Sorry, do you need a bag?”
Customer: *looks me in the eyes, still says nothing*
Me: *taking it as a no* “Okay your total is [amount]; are you paying by cash or by card?”
Customer: *silent*
Me: “Excuse me; are you paying by cash or card?”
Customer: *pulls the headphones away from one ear* “What?”
Me: *pretty annoyed by this point* “How will you be paying today?”
Customer: “Oh, card.” *he enters his pin and puts his card away, then stares at me* “Are you gonna offer me a bag, or what?”
Me: *face-palm*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
