The Shock And Thaw Strategy
Customer: “I need a fan.”
Me: “What kind of fan?”
Customer: “A fan for where I plug my modem in.”
Me: “Do you have it with you?”
Customer: “Yeah.”
(Customer leaves and returns with the computer. A hairdryer is duct-taped to the power supply, nozzle pointing into where the fan normally sits.)
Me: *dumbfounded* “Why is there a hairdryer taped to your computer?”
Customer: “Well, I have to keep it warm, or it will freeze up.”
This story is part of the “Customers Who Don’t Know How The World Works” roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
