The “Shapes” Of Things To Come, Part 2

, , , | Right | October 2, 2020

A customer and her daughter come into our store and buy some misshapen biscuits. My coworker serves them and they leave. About five minutes later, they return and come up to me as I can handle returns.

Customer: “Would you look at this biscuit?”

Me: “What’s the problem?”

Customer: “This biscuit is battered.”

Me: “They are misshapen biscuits; it says so on the package.”

Customer: “But it’s ruined; can I have another?”

Me: “Sorry, no they are misshapen, so they are not meant to be perfect.”

Customer: “Can I have a bag? They are making a mess.”

I give her a bag and go to talk to my manager in case she puts in a complaint. The manager has seen the whole thing, including her leaving, opening the pack, and coming back. I explain what happened. While I put them in the bag, I heard her mutter that if she was in another shop they’d give her a new pack.

Manager: “So she wanted perfect, misshapen biscuits?!”

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The ‘Shapes’ Of Things To Come

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