The Settings Are Fizzing Sarcasm Or Bubbling Resentment
(This interaction takes place over the course of a whole minute.)
Guest: “Hey, do you guys have jacuzzis?”
Me: “No, we do not.”
Guest: “Do you have jacuzzi suites?”
Me: “No, I’m afraid we do not.”
Guest: “Darn! I was really hoping you had jacuzzi rooms… So, you don’t have any jacuzzi rooms at all?”
Me: “Actually, sir, since the last time you asked, we’ve had three jacuzzi tubs delivered and installed in three of our rooms. I can sell you one right now if you like.”
Guest: “Really?”
Me: “Yes.”
(The guest laughed and departed.)
Question of the Week
Has a customer ever tried to cross you and lived to regret it? What happened?