The Service Is Second(s) To None
(My manager is at the door controls to close the roller door into our store.)
Manager: “[My Name], I need you to call out the time as soon as it hits 5:30.”
Me: “Okay, it’s 5:30.”
(Manager shuts the door and comes over to me.)
Manager: “You are my witness that the door was closed right on 5:30.”
Me: “Yes, according to the company computer, but why? You don’t normally do this.”
Manager: “I got an official write-up for closing early after a customer complained to head office. Apparently I closed the door 30 seconds too early.”
Question of the Week
Have you ever served a bad customer who got what they deserved?