The Screen Exploded, And The Customer Is About To

, , , , | Right | August 12, 2019

(I work in a cell phone store. A young client comes in with what I later learn is her legal guardian.)

Client: “Hey, you need to send this s*** to be repaired. It’s not working.”

Me: “What seems to be the problem?”

Client: “Well, it was really cold outside, and all I did was touch the screen and it exploded.”

(I take a look at the phone.)

Me: “Unfortunately, this is not covered, as it would be considered ‘user damage.’”

Client: “What? It’s not my fault; it was the cold and this s*** phone!”

Me: “First of all, glass is non-insulating, so it is not possible that winter breaks your glass. Furthermore, you can clearly see bite marks along the edge of the phone, as well as these scuffs indicating fall damage.”

Client: “But the glass is not the problem! I have trouble touching icons and sometimes it calls on its own!”

Me: “The digitizer—” *pane which registers touch* “—is basically glued to the glass, so yeah, you’d have trouble with it if the glass is broken.”

Client: “But this s*** phone still calls on its own in the middle of the night, even when I turn it off! I turn it off and it calls on its own! That’s why my bill is so high!”

Me: “Let me get this straight. You shut your phone down and it calls on its own, in the middle of the night?”

(Incredulous, I took a look at her bill. Not only was she over her minutes by a large amount, but the calls were all placed during the day. All in all, I ended up finding a plan that better suited her needs, despite her constantly spitting out insults about my person and the phones, my favourite being, “Pawn shops don’t accept your phones because they are crap!” We deal in high-end devices.)

1 Thumbs
373